Non-Discrimination Policy

Valley Care DPC complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, ethnic or national origin, ancestry, sex, gender, age, sexual orientation, gender identity and expression, religion, creed, political beliefs, or disability in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of sex in its health programs and activities. Valley Care DPC does not exclude people or treat them differently because of race, color, ethnic or national origin, ancestry, sex, gender, age, sexual orientation, identity and expression, religion, creed, political beliefs, or disability.

Upon request, Valley Care DPC will provide auxiliary aids and services to individuals with disabilities and language services to individuals whose first language is not English when department’s needed to ensure equal opportunity and meaningful access to the programs, services and activities. Examples of aids and services include, but are not limited to, qualified sign language interpreters, written information in other formats, foreign language interpreters and information translated into other languages. Valley Care DPC will provide aids and services in a timely manner and free of charge.

Should you require any of these services, please let the person scheduling your appointment know about the assistance you need, and/or contact your physician’s office directly prior to your appointment.

If an individual believes discrimination has occurred, a grievance can be filed with Valley Care DPC at 256-619-9966. All grievances must be submitted within 30 days of the date the person filing the grievance becomes aware of the alleged discriminatory action.

To file a grievance, please contact:

Valley Care DPC

52 South Valley Avenue

Collinsville, Al 35961

Tel 256-619-9966

Fax 256-524-2885

A civil rights complaint can also be filed with the U.S. Department of Health and Human Services Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail, phone, or fax at Tel: (800)368-1019; Fax: (202)619-3818; TDD: (800)537-7697; Email: OCMAIL@hhs.gov. Complaint forms are available at www.hhs.gov/ocr/office/file/index.html.

Spanish – Si usted habla español, tiene a su disposición servicios de asistencia con el idioma sin costo alguno.

Korean – 모국어가 한국어일 경우 무료 언어지원 서비스가 제공됩니다.

Chinese – 如果您讲汉语普通话，则可以免费向您提供语言协助服务

Vietnamese – Chúng tôi cung cấp dịch vụ hỗ trợ ngôn ngữ miễn phí cho quý vị,nếu quý vị nói tiếng Việt.

Arabic – مجانًا.إذا آنت تتحدث العربية، فستتوفر لك خدمات المساعدة اللغوية

German – Wenn Sie deutsch sprechen, stehen Ihnen kostenlos Sprachhilfen zur Verfügung. French Si votre langue est le français, des services d’assistance linguistiques sont mis gratuitement à votre disposition.

Gujarati – તમેગજુરાતી બોલતા હો, તો િ વના મ􀆣 યે, ભાષા સહાય સેવાઓતમનેઉપલ􀆣ધ છે.

Tagalog – Kung nagsasalita ka ng Tagalog, may magagamit kang mga serbisyo sa lengguahe na walang bayad.

Hindi – अगर आप ि ह􀃛दी बोलते ह􀃛 तो भाषा सहायता सेवा ि नःशु􀃛क उपल􀃛ध है।

Laotian – ຖ້າທ່ ານເົ ວ້າ ພາສາລາວ ແມ່ ນມີົ ບິ ລການຊ່ ວຍເົ ຫຼ ອພາສາຟີ ຣໃຫ້ແກ່ ທ່ ານ.

Russian – Если ваш язык — русский, то вам могут быть предоставлены бесплатные услуги переводчика.

Portuguese – Se você fala português, está disponível atendimento gratuito com assistência ao idioma.

Turkish – Türkçe biliyorsanız, dil yardım hizmetlerini ücretsiz olarak kullanabilirsiniz.

Japanese -日本語を話される場合には、無償の言語支援サービスがご利用いただけます。